Privacy policy

Privacy Policy.

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

R TEA collects, uses and is responsible for certain personal information about you.

The personal information we collect and use

In the course of us providing products and services to you, we may collect the personal information that you provide. This information may consist of:

Name, address, phone number, delivery address, email address, credit card details and details of the items you've ordered, and online identifiers such as cookies and IP addresses.​

How we use your personal information

We use this information in a number of ways:

  • To ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.
  • To allow us to make any subsequent visits you may make to our website as easy as possible, meaning you don't have to resubmit certain information each time you shop with us.
  • To occasionally contact you should we have any offers or information related to the goods you purchased with us previously.
  • To trigger abandonment emails (e.g., to remind you if you have left something in your online basket). For account holding customers only. You are able to unsubscribe at any time by clicking the link at the bottom of the emails you receive.
  • To profile our customer database to help us improve our service and product range and to help us attract similar customers. This may involve working with third party analysis companies.

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting and is not shared with anybody else.​

Who we share your personal information with

We occasionally share your personal information with reputable third-party providers who help us provide and offer products and services to you and who take the security of your personal information seriously.

We have in place appropriate contractual safeguards with those third-party organisations that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.​

Third party link

Occasionally, at our discretion, we may include or offer third party products or sites on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Cookies

When you access our website, we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive or access any other information about you or people who may use your computer. Only RTEA can access the information provided by these cookies.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

R TEA use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards.

Changes to privacy policy

We reserve the right to make changes to this policy. We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version. 

End of privacy policy.